Refund Policy

Last updated 9 October 2026

This policy covers payments made to Dakiya for Dakiya plans.

1. Try before you pay

Every new account starts with a free trial so you can test the service with your own number before paying.

2. Plan payments are final

Plan fees are paid in advance for a month or a year and are not refundable once the plan is active, including when the plan is not used, is cancelled early, or when Meta restricts your WhatsApp number or rejects a template.

2a. Message balance

Money added to your message balance does not expire while your account is open and is used only for message charges. Charges for messages that could not be delivered are returned to the balance automatically. Unused balance is not paid out in cash, except where we close your account for our own reasons, in which case the unused balance is returned to the original payment method.

3. When we do refund

• You were charged twice for the same plan period.
• Payment was taken but the plan was not activated and we cannot activate it within 3 working days.
• We materially reduce what your paid plan includes; you may cancel and receive a refund for the unused part of the period.

4. Cancelling

You can stop renewing at any time. Plans do not renew automatically, and your access continues until the end of the period already paid for.

5. Messages already delivered

Charges for messages that WhatsApp delivered cannot be refunded, whatever the response to them.

6. How to ask

Write to from the account's email address with the payment reference. Approved refunds go back to the original payment method within 7 to 10 working days.